terms and Conditions

The terms and conditions below apply to all services provided by Rock Your Yoga Retreat (RYYR) to any individual or organization (“the client”) and constitute the contract for the service to be provided by RYYR for the client. The term ‘consulting’ here is used to cover services provided for yoga teachers and others regarding Yoga Retreat Planning.

In return for the fees payable by the client (or by a third party on their behalf), RYYR agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first consulting session or online product is purchased shall be deemed to be the start date for the service.

Terms and Conditions – Service to be provided

(A) Retreat Strategy Coaching Program (Consulting Sessions)

The consulting service will be provided in accordance with the details described on the website about the product, unless otherwise agreed between RYYR and the client. Invoices can be provided upon request.

Format of Sessions: Telephone coaching sessions or other formats where such is agreed.

Unless otherwise agreed, the client is responsible for being available at agreed dates and times. RYYR is responsible for calling during the agreed dates and times and being available for the duration of the time (45 minutes).

Length of Each Session: As stated in the product or service description (60 minute phone call)

Initial Number of Sessions to be provided: To be agreed between RYYR and the client and confirmed by RYYR via email. Where no specific number is agreed sessions will be provided on a session by session basis.

Per Session Fee: As described on the website. Each Fee Per Session will vary depending on the package or program purchased by the client.

Number of sessions for which payment is required in advance: To be agreed before sessions commence.

Retreat Strategy Coaching Program is a 2 month program that must be completed within 2 months from date of purchase. 

The Retreat Strategy Coaching Program is non-refundable and non-transferable. 

Additional Sessions

RYYR may agree to provide additional phone sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where RYYR notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition.

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be agreed between RYYR and the client by email. Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Sessions must be used within the month and do not transfer into the next month

It's recommended to have a set weekly schedule, but session times can vary from week to week.

Payment Terms

Fees can be paid online by debit or credit card using the payment system on our website rockyouryogaretreat.com. Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.

Fees are payable in advance of each coaching session unless otherwise agreed. Where payment has not been received by RYYR in advance of a consulting session RYYR is not obliged to provide the session.

Between Sessions

RYYR may assign the client tasks or exercises to complete between consulting sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in achieving desired results and outcomes.

When possible, clients are requested to submit any information requested by RYYR relating to assignments at least 24 hours before the coaching session when they are to be discussed. RYYR will provide feedback on completed assignments during each sessions.

The client may contact RYYR by e-mail between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to re-arrange a session or make a payment). Additional consulting can also be provided between sessions but there will be an additional charge for this. RYYR will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Sessions

If a client needs to rearrange a consulting session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances RYYR may need to re-arrange a consulting session. In those instances we will also give the client 48 hours notice where practical.

Confidentiality

Personal information or business information supplied by clients in consulting sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, RYYR can decide to terminate the service to the client early or refuse or be unable to provide further consulting sessions to the client. In such a circumstance the client will be given reasonable notice of termination by RYYR where practicable and will be refunded any advance payments made for the sessions not yet provided.

Responsibilities

RYYR will seek to enable the client to achieve their desired outcomes in yoga retreat planning and yoga business. Great results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. RYYR has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of consulting sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or yoga business or to achieve their desired outcomes or goals.

Variation of Terms and Conditions

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both RYYR and the client and confirmed by RYYR in writing by email. In other cases, RYYR may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further consulting sessions, they may withdraw from the service immediately by giving notice in writing by email. Such notice will be effective on receipt by RYYR.